Kirjoita meille kirje
In the case of failure to (properly) fulfil its obligations regarding provision of postal services, the Russian Post takes responsibility towards its customers.
A claim form for international mail may be filled in on the Russian post website.
A complaint or claim may also be submitted to an online consultant via the mobile application.
The complaint or claim will be processed and a written response provided:
in regard to claims concerning postal shipments and money transfers sent within the same town/city, within 5 days;
in regard to claims concerning any other domestic postal shipments and money transfers, within 2 months.
In the case of failure to (properly) fulfil its obligations regarding the provision of postal services, the Russian Post takes responsibility towards its customers. In order to receive compensation, a claim for damages shall be filed.
A claim application for Russian and international mail may be filled in on the website, printed and submitted at any post office. In order to file an application, the receipt issued at the time of sending (or its copy) as well as an identity card must be presented. An application may be filed by the recipient, sender or an authorised person of any of them.
The sender has a priority right for compensation. He/she is also entitled to waive compensation in favour of the recipient.
An application will be accepted within 6 months from the sending date. You will receive a registered mail containing the results of the review within 30 days from the date of the application submission.
In complex search cases, a review can take up to 60 days. If the lost mail has not been found within 60 days from the date of the application submission, the Russian Post must pay a compensation. Payment will be made within 10 days.
The Russian Post bears no responsibility for any violation of delivery terms, loss and damage of the postal item:
+358 (43) 824-40-60, +358 (43) 824-40-61
Rahtitie 2, office 2.7, 2nd floor
01530 VANTAA, FINLAND
GSM: +358 (0) 43 8244060 WhatsApp, Viber
IATA LICENCE NUMBER 19-4 7120 0081
49900 Virolahti, Suomi
GSM: +358 (0) 43 8244061 WhatsApp, Viber
Tulliliiton lisenssi: FI1821718-7T0001
Tullivaraston numero: VV FI1821718-7R0008
Ma-Pe 9:00 – 17:00, Lauantai-sunnuntai ja lomat - auki pyynnöstä