How can I know where is my parcel now?

To find out where your parcel currently is, enter your tracking number on the main page or on Russian Post website .

You can also use the mobile application and receive notifications about transportation of your parcel.

The international tracking number consists of 13 symbols using Latin capital letters and numbers. It shall be entered without spaces and brackets. For example:
CQ123456789RU

Tracking issues

If there is no information under your tracking number, then not enough time might have passed yet since your parcel was sent, and the information will appear soon. Please retry later. In order to receive up-to-date information about your parcel, please register on the Russian Post’s website and sign up for notifications about your tracking number.

If significant time has passed and your parcel or letter still has not arrived, you need to file a search request.